Comparison
HubSpot CRM vs Zendesk
Scored side by side on customer-support, using the same criteria we apply across the category.
HubSpot CRM
CRM with native marketing, sales and service hubs sharing one contact record.
4.5(12,100)$0 / $20 per seat / month
Zendesk
Omnichannel service platform built for structured, high-volume support operations.
4.3(14,700)$19 per agent / month
Scored side by side
HubSpot CRM verdict
The strongest mid-market CRM. Model marketing contact costs at projected list size before committing.
- Implementable without consultants
- Genuinely unified marketing and sales data
- Excellent onboarding and documentation
Zendesk verdict
The operational choice for support at scale. Small teams will find it heavier than they need.
- Deepest routing and SLA capability
- Full omnichannel coverage including voice
- Mature reporting for support operations