Salesforce Sales Cloud
The enterprise CRM standard, endlessly configurable and correspondingly demanding.
Overview
Salesforce can model any revenue process, integrate with anything and satisfy any audit. It also requires ongoing administration, and total cost of ownership routinely runs at multiples of licence spend.
Scored criteria
Data model flexibility
5.0
Pipeline reporting
4.8
Automation
4.6
Ease of implementation
2.6
Integrations
5.0
Value for money
3.1
Strengths
- Models any revenue process
- Largest integration ecosystem in software
- Enterprise-grade governance and audit
Limitations
- Implementation and admin costs exceed licences
- Slow to change once configured
- Steep learning curve for end users
Features
Custom objects and fieldsTerritory and quota managementCPQ and revenue lifecycleFlow automationAppExchange ecosystemAdvanced forecastingAudit and compliance controls
Verdict
The correct choice for complex enterprise revenue operations, and materially over-specified for everyone else.
Compare Salesforce Sales Cloud
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